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Welcome to Baphomart
Help Centre
How can we help? Search through our help desk articles or jump to sections below
If you cannot find answer then contact support.
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Signing up
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Purchasing and payments
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Buyer Protection
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Shipping
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Reviews
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Contacting seller
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Auctions
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Return or Exchange
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Setting Up Your Shop
- How to open your shop - walkthrough guide
- The registration form isn't working?
- What is the Seller dashboard?
- Do I need to select a Baphomart Plan?
- How do I set my shop name?
- How do I set up a shop logo and banner image?
- How do I set up my shop description?
- How do I connect to my social media profiles?
- How do I find my website address / URL?
- How do I put my shop in holiday / vacation mode?
- How do I verify my Shop?
- What shop policies do I need to add?
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Adding and Editing Products
- How do I add a product to my shop?
- What does each field mean in the Edit Product page?
- How do I import my products from Etsy, Shopify, Amazon?
- What size should my photos be?
- What is the Featured Image?
- How many gallery images can I add?
- I am getting an image upload error?
- What is the difference between the Price and the Discounted Price?
- What is the product type?
- What is the product description?
- How many categories can I add my products to?
- What are tags?
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Search
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Setting Up Payment
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Shipping
- Guide to setting up your shipping
- Can I add one default price for all shipping zones?
- What are Shipping Classes?
- How do I add Shipping Classes?
- Advanced shipping methods - Live Rates
- How can I offer my customers free shipping if they order over a certain amount?
- Printing packing slips and invoices
- How do I let the customer know I have shipped the order?
- My customer has been overcharged for shipping, how do I refund them?
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Managing Orders
- I've just made my first sale. What do I do now?
- How do I know if I have any orders?
- Why am I not receiving order emails?
- Why do my orders say "processing"?
- Why can I see another sellers' products on my order?
- How do I update the customer on an order?
- Can I add a tracking number to my orders?
- Can I add notes to my orders?
- How do I download invoices?
- What are shop return and exchange policies?
- What do I do if a customer requests a refund?
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Managing Reviews
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Coupons
- What are coupon codes?
- How do I add a coupon code?
- What is the coupon code?
- What is the coupon description?
- What is the discount type?
- What is "Apply to all my products"?
- What do I enter in coupon amount?
- What is the coupon expiry date?
- What are the minimum spend and maximum spend settings?
- What is individual use only on coupons?
- What does exclude sale items do for coupons?
- What do the “products” and “exclude product” setting do on the coupon code?
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Baphomart Subscriptions
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Baphomart Bookings
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Baphomart Auctions
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Support
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Search Engine Optimisation
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Analytics
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Live Chat
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How to promote on Facebook
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How to promote on Instagram
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How to promote on Pinterst
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How to promote on Twitter
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Badges
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Seller Legal Compliance
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Buyer & Seller Protection
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Intellectual Property