Can I add notes to my orders?
Once you have selected an order from the ‘Orders’ page, you can add an admin note which will only be seen by you.
Baphomart Help Centre
Find the answers to your questions.
If you cannot find answer then contact support.
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Customer Help Guide
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Seller Help Guide
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- How to open your shop - walkthrough guide
- The registration form isn't working?
- What is the Seller dashboard?
- Do I need to select a Baphomart Plan?
- How do I set my shop name?
- How do I set up a shop logo and banner image?
- How do I set up my shop description?
- How do I connect to my social media profiles?
- How do I find my website address / URL?
- How do I put my shop in holiday / vacation mode?
- How do I verify my Shop?
- What shop policies do I need to add?
- Do I need to add my phone number?
- Do I need to add my address?
- What should I do if I can't find my shop or product category?
- How do I add my Shop to the Baphomart Shop List?
- How do i change my password?
- I can't edit my shop address?
- How do I upgrade or change my Baphomart price plan?
- Setting up Live Chat function
- What are badges?
- Show all articles ( 6 ) Collapse Articles
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- How do I add a product to my shop?
- What does each field mean in the Edit Product page?
- How do I import my products from Etsy, Shopify, Amazon?
- What size should my photos be?
- What is the Featured Image?
- How many gallery images can I add?
- I am getting an image upload error?
- What is the difference between the Price and the Discounted Price?
- What is the product type?
- What is the product description?
- How many categories can I add my products to?
- What are tags?
- How do I edit or delete products?
- How do I copy or duplicate a product?
- How do I add multiple items of the same product?
- Can I edit the product link?
- Why are my products showing as out of stock or unavailable?
- How do I list a made to order item?
- My products have personalisation options, how does the customer let me know what they want?
- How do I add multiple versions (size / colour etc) of an item to one product listing?
- What are product attributes?
- How do I add product attributes and/or variations?
- Guide to Add-Ons
- How do I add a downloadable or virtual product?
- Can I arrange the products in my shop into sections?
- What are linked products?
- Can I offer a discount for multiple purchases?
- Is there a cost for selling on Baphomart?
- How do I make sure one-off products are removed from the shop when they are sold?
- How do I export my products?
- How do I bulk edit all my products?
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- Guide to setting up your shipping
- Can I add one default price for all shipping zones?
- What are Shipping Classes?
- How do I add Shipping Classes?
- Advanced shipping methods - Live Rates
- How can I offer my customers free shipping if they order over a certain amount?
- Printing packing slips and invoices
- How do I let the customer know I have shipped the order?
- My customer has been overcharged for shipping, how do I refund them?
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- I've just made my first sale. What do I do now?
- How do I know if I have any orders?
- Why am I not receiving order emails?
- Why do my orders say "processing"?
- Why can I see another sellers' products on my order?
- How do I update the customer on an order?
- Can I add a tracking number to my orders?
- Can I add notes to my orders?
- How do I download invoices?
- What are shop return and exchange policies?
- What do I do if a customer requests a refund?
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- What are coupon codes?
- How do I add a coupon code?
- What is the coupon code?
- What is the coupon description?
- What is the discount type?
- What is "Apply to all my products"?
- What do I enter in coupon amount?
- What is the coupon expiry date?
- What are the minimum spend and maximum spend settings?
- What is individual use only on coupons?
- What does exclude sale items do for coupons?
- What do the “products” and “exclude product” setting do on the coupon code?
- What does “email restrictions” do on the coupon code settings?
- How do the usage limits work on coupon codes?
- Why am I getting a message saying my coupon code already exists?
- How do I promote coupon codes?
- How do I let visitors know about coupons?
- Why does my customer's order have 'discount'?
- Show all articles ( 3 ) Collapse Articles
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Promoting Your Shop
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Legal Information
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