What is Baphomart’s Buyer Protection Policy?

Baphomart is not directly involved in a transaction between a buyer and a seller, however we provide a system in the unlikely event that your order does not go as expected. 

You can use Baphomart’s case system to come to a resolution with the seller in the event of a non-delivery or if an item you receive is not as described in the listing. 

You may have several options depending on the seller’s policies, such as an exchange, refund or credit. If you choose a refund as your preferred resolution, keep in mind that Baphomart only allows on-platform refunds for a period of 60 days post-transaction. After this 60 window has elapsed, Baphomart can’t support on-platform refunds for your order. However, you may still communicate directly with the seller to come to an off-platform resolution.

Requesting a Cancellation

Only sellers may cancel transactions. Buyers may request that a seller cancel an order via Baphomart Messages. Note that all cancellations must comply with our Anti-Discrimination Policy.

Returning an Item

Each seller has his or her own return policies, which should be outlined in their Shop Policies. Not all sellers accept returns. If you reside in the European Union, you may be entitled to a 14-day “cooling off period,” or a “right of withdrawal,” during which you may return an item for any reason.

For further information please read our Buyer Policy and Seller Protection Policy.